Need help with Ankify? Write to us and we will get back to you.
Email: [email protected]
You can also write from the app: Settings → Contact support. The app adds its version to the letter, which helps us find the problem faster.
How do I restore my subscription on a new phone? Sign in with the same account, open the subscription screen and tap "Restore".
How do I cancel my subscription? Subscriptions are managed by Apple: on your iPhone, open Settings → your name → Subscriptions → Ankify, and choose Cancel Subscription. You keep access until the end of the period you paid for.
How do I delete my account? In the app: Settings or Account → Delete account. This erases your account and the copy of your decks from our servers. Cancel the subscription with Apple separately — deleting the account does not stop Apple's billing.
How do I take my decks with me? Open a deck you created, go to its settings and choose Export deck. You get an Anki file that Anki and other apps can open.
What does the AI see? When you use the study assistant or create cards with AI, what you send goes to Google Gemini. The app asks for your permission before the first time.